General Return Policy
a. All returns must have original store receipt and original packaging.
b. Customer may be allowed to evenly exchange products or will be given
a gift certificate (store credit) covering the amount of the return.
Glass / Vaporizers
a. Vaporizers carry only a manufacturer’s warranty. There will be no in-store returns for these products.
b. Please fill out the warranty card inside the box after purchasing a vaporizer.
c. There will be no refunds or exchanges allowed for glass water-pipes.
a. Electronic cigarettes include the following: Disposables, rechargeable
kits, tank kits, mod systems, batteries and tanks
b. All electronic cigarette related hardware may be returned within 14 days from purchase time, only if there is a manufacturer defect.
c. There will be no refunds or exchanges allowed for e-liquids.
a. Accessories include the following: Lighters, cases, ashtrays, humidors, cutters, and hookahs.
b. Accessory related products may be exchanged only within 72 hours from purchase time and must be in their original packaging.